Refund & cancellation
How deposits, cancellations, rescheduling, and refunds work for Content Bloomcore engagements.
Eligibility
Refunds apply to fees paid directly to Content Bloomcore for reporting, chart packs, reviews, and briefing sessions described on this site. There is no merchandise shipping and no software subscription to cancel.
Deposits
Full Consumer Insights Report engagements require a 40% deposit to reserve calendar time. Deposits are credited toward the final invoice. Chart packs and reviews under HK$10,000 may be payable on delivery without a deposit.
Cancellation by you
If you cancel before we begin chart drafting and within three business days of paying a deposit, we refund the deposit minus a HK$800 administration fee. After drafting begins, the deposit is non-refundable because analyst time has been committed. Work completed to date may be invoiced proportionally if cancellation occurs mid-project.
Cancellation by us
If we cannot staff an engagement, we refund all fees paid for that engagement within fourteen business days.
Rescheduling
Briefing sessions may be rescheduled once at no charge with at least three business days’ notice. Later changes may incur a HK$600 fee. Report timelines shift when complete data arrives later than agreed; that is not a cancellation.
No-shows
If a booked briefing starts more than fifteen minutes late without notice, or the attendees do not join, the session fee is charged in full. A replacement session can be booked at the standard rate.
Work already started & materials
Draft charts, working files, and unpaid interim versions remain our working materials until the final invoice is settled. Purchased third-party fonts or stock imagery bought specifically for your brand template—if pre-approved in writing—are non-refundable once purchased.
Partial refunds
If we deliver a materially incomplete scope against a signed statement of work, we may offer a partial refund or remedial work at our discretion after reviewing the brief and files supplied.
Processing
Approved refunds are returned to the original payment method within fourteen business days. Bank or card processing times may add several days.
How to request a refund
Email info@content-bloomcore.click with your company name, invoice number, and reason. Phone: +85225597726. Address: Shun Tak Centre, Western District, Hong Kong.